Privacy policy

Privacy Policy

Last Updated: October 14, 2026

At PalahCo, operated by Palah LLC, we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, and share personal information when you visit https://palahco.com, contact us, or purchase our products.

Information We Collect

When you visit our website or place an order, we may collect:

  • Your name

  • Email address

  • Shipping and billing addresses

  • Phone number, if provided

  • Order details and purchase history

  • Personalization details, including names, dates, and uploaded images

  • Communications you send to us

  • Device information, browser details, and website activity

Payment information is processed through our authorized payment providers. We do not receive or store complete payment card numbers.

How We Use Your Information

We use customer information to:

  • Process and fulfill orders

  • Create personalized products

  • Communicate about orders and design approvals

  • Arrange shipping and delivery

  • Provide customer support

  • Process eligible refunds or replacements

  • Improve our website and shopping experience

  • Prevent fraud and protect our business

  • Send marketing communications where permitted

Sharing Your Information

We may share necessary information with trusted service providers, including Shopify, payment processors, shipping carriers, and applications that help us operate our store.

These providers may process information according to their own applicable privacy policies and contractual obligations.

We do not sell customer contact lists. Certain advertising or analytics practices, if enabled, may be classified as a sale or sharing of personal information under applicable privacy laws.

Personalized Photos & Designs

If you submit photographs, names, or other personal information for a customized product, we use those materials to create and fulfill your order and provide related customer service.

We will not intentionally publish customer-submitted personal photographs for promotional purposes without permission.

Cookies & Website Analytics

Our website may use cookies and similar technologies to support shopping cart functionality, remember preferences, measure website performance, and provide relevant marketing.

Available privacy and cookie preferences may depend on your location and our store's settings.

Data Security & Retention

We take reasonable steps to protect personal information and use service providers that offer appropriate security measures.

No online service can guarantee absolute security.

We retain information as reasonably necessary for order fulfillment, customer service, legal obligations, accounting, dispute resolution, and other legitimate business purposes.

Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, or to opt out of certain uses.

You may contact us to exercise applicable rights. We may need to verify your identity before processing a request.

You may also unsubscribe from marketing emails using the unsubscribe link provided.

Children's Privacy

Our website is not intended for children to make purchases independently. We do not knowingly collect personal information directly from children in violation of applicable law.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, services, or legal requirements.

Contact Us

For privacy-related questions or requests, please contact:

PalahCo
Operated by Palah LLC
New York, United States
Email: palahcompany@gmail.com
Website: https://palahco.com